Reference

How idolaqq Keeps Your Account Safe

Q: What if I find an error in my personal data?

Contact our support team via chat or email at support@idolaqq.xyz with the incorrect information and what it should be. We'll verify the correction within 24 hours and update your account. You'll receive an email confirmation once the change is live.

When you open an account with us, your personal details, payment information and game history stay encrypted and secure.

Data encrypted end-to-endPayment details never sharedAccount access verified each session

Explore the Lobby Read FAQ

The Data We Gather and Why

idolaqq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

To deliver your account and process transactions, idolaqq collects your name, email, phone number, date of birth and banking credentials when you register. We also log your login times, device type, IP address and game activity to prevent fraud and comply with local law. Your payment

1
history with DANA, OVO, GoPay and QRIS is retained for withdrawal verification and account reconciliation. We never sell your data to third parties. Retention periods depend on local law and your account status — active accounts keep full history; closed accounts are anonymised after one year
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unless law requires longer storage.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY QUESTIONS

How to Contact Us About Your Data

Team online

Live Chat Support

Reach our support team via the chat widget in your account lobby. Available daily 09:00–00:00 Jakarta time to answer privacy queries, data access requests and account verification concerns.

Email Support

Send privacy inquiries to [email protected]. We respond within 24 hours with details on what data we hold, how it's used and steps to update or delete your information.

Account Settings

Open Settings → Privacy in your idolaqq account to review stored contact details, payment methods and login history. Update email, phone or banking info instantly from this page.

SECURITY MEASURES

How We Handle Your Privacy

Encrypted Transactions

All deposits via DANA, OVO, GoPay and QRIS are encrypted with SSL 256-bit security. Your payment details never touch our servers unencrypted; they're tokenised and verified by our payment processor only.

Cookies and Tracking

idolaqq uses session cookies to keep you logged in and functional cookies to remember your language and game preferences. We do not use tracking cookies for third-party advertising. Clear cookies anytime in your browser settings without losing account access.

Account Verification

When you withdraw, we verify your identity by cross-checking your phone number, email and payment method. This takes under five minutes and protects both you and idolaqq from unauthorized access.

Data Retention Policy

Active accounts retain full history for compliance and your own reference. If you close your account, we anonymise personal data after 12 months unless local law requires us to keep records longer for regulatory purposes.

Request Your Data

You can request a full export of your data anytime via Settings → Privacy → Download My Data. We'll email you a CSV file with all stored information within 48 hours of your request.

Third-Party Integrations

idolaqq shares data only with licensed payment processors (DANA, OVO, GoPay, QRIS networks) and where local law permits. We never share your account or payment details with game studios or marketing partners.

Privacy Policy FAQ

Yes. Go to Settings → Account → Close Account and confirm. We'll flag your account as closed and anonymise your personal data within 30 days. Game history and payment records are kept anonymised for up to one year if local law requires it, but your name, email and phone are removed immediately.

No. We never sell your personal information. Your data is shared only with payment processors (DANA, OVO, GoPay, QRIS) to process your deposits and withdrawals, and only when legal obligation applies. All partners are bound by confidentiality agreements.

We retain payment records for at least two years to comply with anti-money-laundering regulations and verify withdrawal requests. After your account closes, we keep anonymised transaction records for one year unless local law requires longer storage.

Absolutely. Open Settings → Privacy → View My Data to see all stored information instantly. You can also request a complete data export via Download My Data, and we'll email you a file within 48 hours containing every field we hold.

Update your contact details in Settings anytime. We'll verify the new phone or bank via a one-time code sent to your email. Your old payment method is archived but not deleted; you can reactivate it if you link it again within 12 months.

Yes. The idolaqq app uses the same SSL 256-bit encryption as the web lobby. Your login, game activity and payment details are encrypted in transit and at rest on your device. Log out after each session to keep your account secure if you share a phone.

Contact our support team via chat or email at [email protected] with the incorrect information and what it should be. We'll verify the correction within 24 hours and update your account. You'll receive an email confirmation once the change is live.

How idolaqq Keeps Your Account Safe

How to Contact Us About Your Data

Live Chat Support

Email Support

Account Settings

How We Handle Your Privacy

Encrypted Transactions

Cookies and Tracking

Account Verification

Data Retention Policy

Request Your Data

Third-Party Integrations

Privacy Policy FAQ

01 Can I delete my account and all my data from idolaqq?

02 Does idolaqq sell my data to other companies?

03 How long do you keep my payment history?

04 Can I see what data idolaqq has stored about me?

05 What happens if I change my phone number or bank account?

06 Is my account data encrypted when I play on mobile?

07 What if I find an error in my personal data?

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